(including e-Cert (Personal) on Smart ID Card)

• Your e-Cert (Personal) is an important electronic ID for use on the Internet. If your e-Cert is lost, damaged or stolen, you should request Hongkong Post to revoke your e-Cert (Personal) immediately.Just click here to request revocation on line.
• Click here to download the Certificate Revocation Request form.
• Click here to find out more about e-Cert revocation from the e-Cert Certification Practice Statement (CPS).

A Subscriber may submit a certificate revocation request of his/her e-Cert and Bank-Cert to Hongkong Post by fax, lettermail, email or in-person to revoke his / her certificate at any time for any reason.

Hongkong Post CA may revoke a certificate whenever it: -

• knows or has reason to believe that a subscriber's private key has been compromised;
• determines that a certificate was not properly issued in accordance with the Certification Practice Statement ("CPS");
• determines that the subscriber has failed to meet any of the material obligations set forth in the CPS;
• is required to do so by any other regulation, or law applicable to the certificate.

e-Cert / Bank-Cert Revocation Request Procedures

Revocation requests can be made by the following persons:

• for Bank-Cert (Personal) - by the Subscriber of that certificate;
• for e-Cert (Organisational) / Bank-Cert (Corporate) - by the Authorised Representative of the Organisation or the person whose name appears on the certificate as the Subscriber of that certificate;
• for e-Cert (Encipherment) - by the Authorised Representative of the Organisation;
• for e-Cert (Server) - by the Authorised Representative of the Organisation.

and by the following methods:

• Sending a completed Certificate Revocation Request Form by fax to 2775 9130 and the original of the revocation request form by post to Hongkong Post CA, PO Box 68777, Kowloon East Post Office; or
• Sending a completed Certificate Revocation Request Form by letter to Hongkong Post CA, PO Box 68777, Kowloon East Post Office; or
• Sending a digitally signed e-mail to enquiry@hongkongpost.gov.hk; or
• Signing a Certificate Revocation Request Form in person at any post office.
• Request revocation online:-
  • e-Cert (Organisational)
  • e-Cert (Encipherment)
  • e-Cert (Server)
  • Bank-Cert (Personal)
  • Bank-Cert (Corporate)

NOTE:

1. The Certificate Revocation Request Form is also available in post offices.
2. The Certificate Revocation Request Form can be read with Acrobat Reader. To download the Acrobat Reader, please click here.
3. The signature on the above revocation request form must be the same as on the original application form.
4. For the Bank-Cert, subscriber can also submit revocation request through the bank specified in the Bank-Cert certificate.

Based on the revocation request, HKPost will suspend the validity of the certificate. The certificate will be revoked, which terminates the validity of the certificate permanently, upon receipt of the final confirmation of revocation from the Subscriber. HKPost will exercise reasonable endeavours to send to relevant Subscribers a Notice of Revocation by email or by post within one week following the suspension or revocation.

In case a tropical cyclone warning signal no. 8 (or above) or a black rainstorm warning signal is hoisted, processing of revocation requests will be suspended immediately and will recommence at its usual hour if the signal is lowered at or before 6 am on that day. If the signal is lowered between 6 am and 10 am or at 10 am, processing of revocation requests will recommence at 2:00 pm for any weekday other than a Saturday, Sunday or public holiday. If the signal is lowered after 10 am, processing of revocation requests will recommence at usual hour on the next weekday other than a Sunday or public holiday.

Service Pledge and Certificate Revocation List Update

• Hongkong Post will exercise reasonable endeavours to see that within 2 working days of (1) Hongkong Post receiving a revocation request from the Subscriber or (2) In the absence of such a request, the decision by Hongkong Post to suspend or revoke the certificate, the suspension or revocation is posted to the Certification Revocation List.
• However, a Certificate Revocation List is not immediately published in the directory for access by the public following each certificate suspension or revocation. Only when the next Certificate Revocation List is updated and published will it reflect the suspended or revoked status of the certificate. (NOTE: Certification Revocation Lists are published daily and are archived for 7 years). Click here to access the Certification Revocation Lists in the Hongkong Post Repository.

For the avoidance of doubt, all Saturdays, Sundays, public holidays and for all weekdays on which a tropical cycle and rainstorm warning signal is hoisted, are not working days.

Click here to find out more about e-Cert revocation from the e-Cert Certification Practice Statement (CPS)

Click here to find out more about Bank-Cert revocation from the Bank-Cert Certification Practice Statement (CPS)